Return & Refund Policy

At JK Karigari, we take pride in the outstanding quality of Jammu & Kashmir's traditional handicrafts. If you are not completely satisfied with your purchase, you can trigger a return within the eligible return window:

• Returnable Items: Most standard artisanal items are eligible for return and full refund within 7 days of delivery.
• Conditions for Return: Products must be returned in their original packaging, unused, and with the QR code authentication tags intact and undamaged.

Due to the unique, handcrafted, or bespoke nature of certain items, some listings are classified as Non-Returnable:

• Custom-commissioned woodcarvings or hand-woven carpets made to specific size requests.
• Artisanal gourmet foods and highly perishable goods once packaging seals are broken.
• Tailored clothing or customized jewelry crafted for individual buyers.

Non-returnable items are marked clearly on their respective product listing pages. However, all purchases are fully covered in case of transit damages.

If a product arrives damaged, broken, or has QA quality deviations, we offer a hassle-free exchange or full refund:

• Once validated, a pickup will be scheduled, and we will initiate either a replacement dispatch or a full refund at no cost to you.

Once your returned item is picked up and reaches our Quality Check (QC) warehouse:

• We will verify that the item matches the unique registered QR tag and is in its original returned condition.
• Upon successful verification, the refund will be approved and initiated back to your original payment method (Bank account, UPI, Wallet, etc.).
• Refunds typically take 3 to 5 business days to reflect in your account, depending on your bank's processing cycles.

You can cancel any order free of charge before it is dispatched by the seller. Once the package has been handed over to our shipping courier , cancellations are not supported, and you must initiate a standard return request upon receiving the delivery.