Welcome to JK Karigari, available via our official website at https://jkkarigari.jk.gov.in/. We operate a dedicated e-commerce marketplace bringing authentic, handmade crafts and heritage products from Jammu & Kashmir straight to you. This Privacy Policy details how we collect, use, protect, and handle your information when you use our web store or interact with our streamlined JK Karigari Buyer Mobile Application.
App Experience
The mobile application is built specifically for Buyers to browse Kashmiri heritage crafts, manage shopping carts, track orders, and interact with sellers. Setting up your profile is simple, utilizing a secure email and password login system following mandatory OTP verification.
1. Information We Collect from Buyers
To process your retail transactions and provide a smooth shopping journey, we collect the following consumer details:
Account Registration Parameters: Your full name, email address, phone number, and secure password configurations provided during account registration. For security and profile activation, users must verify their registered email address or phone number via an automated One-Time Password (OTP).
Login & Authentication Logs: Your established email address and encrypted password configuration used during active application access loops to keep buyer profile environments isolated and safe.
Fulfillment & Delivery Data: Accurate shipping parameters, alternative delivery telephone records, postal index numbers (PIN codes), and corporate or residential mailing addresses entered to route your ordered handmade crafts successfully.
Purchase & Cart History: Ongoing logs of active shopping configurations, previous transactional item metrics, wishlisted products, and user-initiated checkout iterations configured to improve your local app browsing experience.
Device Telemetry & Location (Optional): Mobile operating system configurations, unique device tokens, hardware identifiers, and general regional location metrics used to evaluate checkout processing performance and verify local carrier paths.
2. How We Use Consumer Information
Your records are processed strictly to support your retail orders and improve our app's utility:
Managing registration flows, including routing security tokens and verification OTPs to either your registered phone number or email address to authenticate profile updates.
Processing email and password matches dynamically during manual buyer validation and login sequences on the mobile layer.
Processing payments smoothly and coordinating logistics options with regional artisans to complete deliveries.
Sending essential transactional notifications, invoice statements, system configuration updates, and real-time shipping tracking codes.
Responding quickly to customer service inquiries, returns, marketplace fraud investigations, or feedback queries.
3. Safe Data Distribution and Third Parties
Your private browsing records are never sold or rented to marketing firms. Necessary variables are shared only with essential operational nodes:
Artisan Sellers: Relevant delivery parameters are given to verified local weavers and craftsmen so they can safely prepare and dispatch your handmade goods.
Logistics Providers: Your shipping details and contact metrics are shared with authorized courier platforms to fulfill home delivery.
Payment Intermediaries: Transaction metrics are securely processed by integrated payment gateways to authorize your orders.
Legal Frameworks: Data maps are shared only if explicitly requested under standard law enforcement updates by judicial authorities operating within Indian borders.
4. Technical Data Safeguards
We maintain active protection layers to guard your profile keys. Login credentials are run using secure token authentication protocols, and database files utilize background encryption layers to check and block outside access attempts, data leaks, or layout tampering.
5. Consumer Privacy Rights
As a valued shopper on the JK Karigari platform, you maintain absolute control over your digital identity:
You can adjust profile descriptions, change delivery addresses, or correct account settings using your app profile dashboard.
You can request a full close of your shopper account and erasure of your profile files by sending an account deletion query directly to our support team.
6. Document Revisions
This layout file may be edited over time to cover new features added to the platform. Any updates regarding data management adjustments will be promptly listed here alongside a refreshed modification date flag.
7. Contact Support
For data management inquiries, order issues, or feedback, please contact our support team:
